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  • Home
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    • Claim Management
    • Assessing Management
    • Auto Parts Management
    • Repair Management
    • Estimation Services
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Claims Management

An Image of the IQ Controls Claim Management Solution workflow items for a claim case.
IQ Controls

Claim management

IQ Controls offers a comprehensive, workflow-driven claims management module tailored for insurers, fleets, and self-insured operators. It’s designed to streamline the automotive claims lifecycle from incident reporting to vehicle return within a single, integrated ecosystem.

Claim Management Core Capabilities

End-to-End Workflow Automation

End-to-End Workflow Automation

End-to-End Workflow Automation

Manages every stage of the automotive claims process, including policy validation, incident intake, liability assessment, repair coordination, and final delivery.

Multi-Party Coordination

End-to-End Workflow Automation

End-to-End Workflow Automation

Seamlessly connects insurers, assessors, repairers, parts suppliers, and fleet operators through a unified platform. 

Media & Document Management

End-to-End Workflow Automation

Repair Estimates & Assessments

Supports upload and tracking of images, videos, and documents for each claim, ensuring transparency and auditability. 

Repair Estimates & Assessments

Repair Estimates & Assessments

Repair Estimates & Assessments

Integrated tools for generating and reviewing repair quotes, with access to a national network of estimators and assessors. 

Custom Reporting Engine

Repair Estimates & Assessments

Specialised Fleet Solutions

Template-driven reports that can be tailored to stakeholder needs, from operational dashboards to compliance summaries. 

Specialised Fleet Solutions

Repair Estimates & Assessments

Specialised Fleet Solutions

Includes modules for taxi clubs, hire car companies, and waste management fleets, with rapid configuration for niche industries.  
 

Claim Management Benefits

IQ Controls Recovery Agent case detail page open on a case

Insurance Claim Management Solution

Ideal For:


Insurers, fleet operators, auto repairers, assessors, and parts suppliers seeking a unified, data-driven platform to manage motor claims and repairs.


Benefits:

  • Reduces claim cycle times and administrative burden. 
  • Enhances visibility and control across all stakeholders.
  • Enables faster, safer, and more cost-effective repairs.
  • Scales easily for enterprise fleets and insurers

Claim Management Case Studies

Insurers

Self-Insured Enterprises

Fleet Operators

IQ’s claims management platform allows insurers to assess repairer estimates, manage policy data, and coordinate with third parties in real time. The result is a more efficient automotive claims process and improved customer satisfaction.

Fleet Operators

Self-Insured Enterprises

Fleet Operators

IQ Controls claims management supports taxi clubs, hire car companies, and waste management fleets with tailored workflows. These clients benefit from faster vehicle turnaround and reduced administrative overhead by leveraging IQ’s integrated ecosystem of assessors, repairers, and parts suppliers. 

Self-Insured Enterprises

Self-Insured Enterprises

Self-Insured Enterprises

For organisations managing their own risk, IQ Controls offers full visibility across the claim lifecycle—from incident intake to repair completion—enabling better cost control and compliance tracking. 

IQ CONTROLS ACCIDENT & CLAIMS SOLUTIONS FOR Fleets

A fleet of vehicles that would be managed by a solution like the IQ Controls Fleet Management

Fleet Accident Management Solution

IQ Fleet claims management - is for fleet owners managing the accident process from the initial Incident via a customer claim portal through to getting that vehicle back on the road as fast as possible with the most cost effective, safe and reliable repairs.


Tap into the extensive IQ Controls national network of independent Estimators, Assessors, Recovery Agents and Repairers to optimise your fleet claim process.

An Image of the IQ Controls Fleet Management Solution main screen demonstrating many features

Key Features

  • Workflow driven Policy and automotive claims management.
  • Offender, Other Parties, Valuations.
  • Image, Video and document management.
  • Repair estimates, repair assessments and repair management.
  • Editable template driven reporting engine.
  • Access to IQ Controls Eco-system for Repairers, Parts, Assessors and Estimators.
  • Industry specialisations been added all the time. Contact us to see if we can cover your industry.

A brand-new Australian waste disposal vehicle ready to begin operating on Australian streets.

Industry Specialisations

IQ Controls is fast and nimble in its solution development, and by design. As a result of close affiliations in the industry we are always building new configurable addons to our core Fleet automotive claims solution that offers unique focus for specialist applications of your fleet.


Current specialisations include Waste Management fleets, Hire car companies, Taxi clubs, and Transport fleets.

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IQ Controls

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